For placing an order for customers from outside The European Union, please contact us by email: vetmedcomfort@gmail.com. We will be happy to answer you.
The net price is the prevailing price for orders (other than Poland). After selecting the country of delivery the net price will be updated in an order summary. Please contact us if you have any questions.
Complaints and returns

The right of withdrawal

The customer shall have a period of fourteen calendar days to withdraw from the agreement without giving any reason. The withdrawal period shall expire fourteen days after the day product was delivered. The customer has to inform us about wanted withdrawal by unequivocal declaration of intent in order to make use of the right of withdrawal (e.g. a writing sent by e-mail, fax message or post). The customer may use a model withdrawal form but it is not obligatory. It is sufficient for the customer to send information concerning the consumer’s exercise of the right before the expiry of the withdrawal.

 

Effects of withdrawal

In the case of withdrawal we refund all received payments to the customer, including delivery costs (except the additional costs resulting of selected form of delivery other then the cheapest method of delivery offered by us). Process of returning the payments is no longer than fourteen days from the day in which we were informed about the withdrawal by the customer. A reimbursement of the payments is made by using the same payment method as was chosen. It is possible to choose another method of receiving the money, but the online shop must be informed. The customer will not incur the cost of the withdrawal.

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